Shipping policy

Shipping Policy

Effective Date: 30 Aug 2023

This Shipping Policy outlines the terms and conditions for shipping orders placed with Childers Batteries Pty Ltd ("we," "our," or "us"). By placing an order, you agree to adhere to the shipping terms outlined below. If you do not agree with these terms, please refrain from making a purchase.

1. Shipping Methods and Rates

We offer standard shipping within Australia. Shipping rates are calculated based on the total order value and the delivery location. You will be able to view the applicable shipping cost during the checkout process.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotional events. We will notify you if there are any delays in processing your order.

3. Estimated Delivery Time

Estimated delivery times are calculated based on your delivery location and the shipping method chosen during checkout. Delivery times may vary due to factors beyond our control, such as weather conditions or courier delays. The estimated delivery time will be provided to you during the checkout process.

4. Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your delivery.

5. Delivery Address

Please ensure that you provide accurate and complete delivery address information. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information provided by the customer.

6. Delivery Attempts

Our shipping partners will make multiple attempts to deliver your package. If delivery attempts are unsuccessful, the package may be held at a local depot for a specified period. It is your responsibility to arrange for re-delivery or pick up within the specified time frame.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or legal regulations. These restrictions will be communicated to you during the checkout process.

8. Shipping Changes or Cancellations

Once an order has been placed, changes to shipping methods or addresses may not be possible. If you need to make changes, please contact our customer support as soon as possible. Order cancellations may be subject to our Cancellation Policy.

9. Shipping Charges and Taxes

Shipping charges are non-refundable, except in cases where we have made an error. Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

10. Damaged or Lost Packages

In the rare event that your package arrives damaged or is lost during transit, please contact our customer support immediately. We will work with our shipping partners to address the issue and provide a solution.

11. Contact Us

For any questions, concerns, or inquiries related to shipping, please contact our customer support at [contact details].

Last updated on 30 Aug 2023